Frequently Asked Questions
Who operates Evergrid Nest
EVERGRID HOME TECH LLC, a Kentucky limited liability company, operates the store and is your seller. Evergrid Nest is its retail store name.
Where do you deliver
We deliver to the 48 contiguous United States and the District of Columbia. Alaska, Hawaii, territories, APO and FPO addresses, and international destinations are outside our delivery area.
Is shipping free
Yes. Standard shipping is free for every product with no minimum order. Applicable sales tax is shown before payment.
How long does delivery take
Expected total delivery is 3 to 5 business days after order confirmation, including processing and transit. Business days exclude weekends and United States federal holidays. The first business day after confirmation is day one.
Where do orders ship from
Orders ship from our company address at 605 S Dixie Hwy, Cave City, KY 42127, United States. Returns use the same address after you obtain instructions by email.
How do I track an order
Use the available tracking information in your shipment email. Check your spam folder if the email is missing. Contact support@evergridnest.com with your order details if you need help.
Can I cancel before dispatch
Email as soon as possible. We will check whether processing can be stopped. If the parcel has already shipped, the return process remains available. If we cannot ship as promised, we offer an appropriate delay choice or cancellation and prompt refund.
Can I return a product if I change my mind
Yes. Request a return within 14 business days after delivery. You may open and reasonably inspect the item. Return included parts and use protective packaging. See the Return and Refund Policy for the full conditions and mailing timeframe.
Who pays return and exchange shipping
We pay all necessary costs, including return postage and delivery of a replacement. We do not charge restocking or return handling fees. Ask us for a prepaid label before sending the package.
When will my refund be issued
Within 3 business days after we receive the returned goods. Inspection is included in that period. We use the original payment method unless you agree otherwise. Your payment provider may take additional time to display the credit.
What if an item is damaged or incorrect
Email your order details and a description. We investigate and arrange an appropriate free remedy. You do not have to settle a carrier claim before we help. The ordinary return window does not remove mandatory rights.
Can I exchange an item
Yes, request an exchange within 14 business days after delivery. We confirm stock and arrange a free exchange. If unavailable, you can choose an available alternative or refund; a price difference requires your agreement.
How can I contact customer service
Email support@evergridnest.com. Hours are Monday through Friday, 9:00 AM to 6:00 PM Central Time, excluding United States federal holidays. Messages outside those hours are handled next business day.
Are devices in product photographs included
Only if the product description expressly lists them. Check dimensions, quantities, compatibility, and included parts before ordering.
How can I manage privacy choices
Read the Privacy Policy and Cookie Policy. Use available website controls and browser privacy settings, or email us with the subject Privacy Choices. Marketing messages include an unsubscribe option. Necessary order emails may continue.