Track My Order

Use the tracking information available in the shipping confirmation sent to your checkout email. This page explains the tracking process; it is not an independent tracking database.

Find the shipping email

Look in your inbox and spam folder for Evergrid Nest or your order number. A carrier may take time to record its first scan. Separate packages may have separate tracking information. Do not share an order status link publicly because it may contain personal order details.

Ask for an update

Email support@evergridnest.com with your order number and checkout email. If the number is unavailable, give other details that help locate the purchase. We will explain the information available and investigate missing updates. No account is required to email us.

Late or missing delivery

Expected total delivery is 3 to 5 business days after confirmation, including processing and transit. Contact us when the estimate has passed or a parcel appears lost. If tracking says delivered but the parcel is missing, check for a delivery notice and ask other recipients at the address, then contact us. We remain responsible for investigating and arranging an appropriate resolution.

Customer service hours are Monday through Friday, 9:00 AM to 6:00 PM Central Time, excluding United States federal holidays. Messages outside hours are handled next business day.